Refund Policy

Refund Eligibility

A refund may be considered where an order or product qualifies under the applicable cancellation, return, replacement or refund terms.

Refunds are not automatically available for every product or every situation.

Situations Where a Refund May Be Available

Subject to verification and the applicable product terms, a refund may be considered in situations such as:

• An order is cancelled and is eligible for a refund.
• A product is unavailable after the order has been accepted.
• A delivered product is found to have an eligible defect or issue covered by the applicable policy.
• A return is accepted in accordance with the applicable return conditions.
• An order cannot be fulfilled for reasons attributable to the seller or applicable fulfilment process.

Products That May Not Be Eligible

Certain products or circumstances may not qualify for a refund, including where:

• The product has been used, damaged or altered by the customer.
• The issue is caused by misuse, negligence or improper handling.
• The applicable return or refund period has expired.
• Required product packaging, accessories or other components are missing where required.
• The product is specifically excluded from return or refund under its applicable product terms.

Refund Request Process

Customers who believe they are eligible for a refund should contact our customer support team with the relevant order information.

Refund Verification

To assess a refund request, we may ask for information such as:

• Order number.
• Invoice or proof of purchase.
• Photographs of the product.
• Videos showing the reported issue, where relevant.
• Details about the reason for the refund request.

Approved Refunds

Once a refund has been approved, the refund will be initiated using the applicable payment method or another permitted method.

Refund Processing Time

After a refund is approved and initiated, the amount may take additional time to reflect in the customer's account.

Processing times can vary depending on the payment method and financial institution involved.

Delays caused by banks, card networks, UPI providers or other payment intermediaries may be outside our control.

Refund for Cancelled Orders

Where an order is successfully cancelled and is eligible for a refund, the applicable refund will be processed according to the order's cancellation and payment terms.

Please refer to our Order Cancellation Policy for additional information regarding order cancellations.

Refund for Returned Products

Where a return is permitted and the returned product satisfies the applicable return conditions, the eligible refund may be processed after the returned product has been received and reviewed where required.

Partial Refunds

In certain circumstances, where permitted by the applicable terms, a partial refund may be considered instead of a full refund.

Any such resolution will depend on the circumstances of the order and applicable product terms.

Non-Receipt or Missing Order

If an order has not been received within the expected delivery period, customers should contact customer support with their order details.

We may investigate the shipment status with the relevant delivery or fulfilment partner before determining the appropriate resolution.

Damaged or Defective Products

If a product arrives damaged or appears to have an eligible manufacturing or product defect, please contact customer support as soon as reasonably possible.

Photographs or videos may be requested to help assess the reported issue.

Refunds for Cash on Delivery Orders

Where a refund is approved for a Cash on Delivery order, we may request suitable bank account, UPI or other payment details necessary to process the refund.

Failed Refund or Refund Not Received

If you have been informed that a refund has been initiated but the amount has not yet appeared in your account, please allow reasonable processing time for your bank or payment provider.

If the amount remains unavailable after the applicable processing period, contact our support team with the refund or transaction reference, if available.

No Automatic Refund

Submission of a refund request does not automatically mean that a refund will be approved.

Refund requests may be reviewed against the applicable product, order, cancellation, return and refund terms.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, products, services or applicable legal requirements.

The updated version will be published on this page with the revised "Last Updated" date.

Contact Us for Refund Assistance

If you have a question regarding a refund, cancellation, return or payment-related issue, please contact our customer support team.