Shipping Policy

01 Order Processing

Once an order is successfully placed and payment is confirmed, we begin processing the order.

Orders are normally processed after successful order confirmation. Processing time may vary depending on the product, availability and operational requirements.

• Orders are subject to successful payment confirmation.
• Product availability may affect processing time.
• Additional time may be required during sales, promotions, holidays or other high-demand periods.
• If there is a significant issue affecting your order, we may contact you using the details provided at checkout.

02 Shipping & Delivery

After an order is processed, it may be handed over to an appropriate delivery or logistics partner for shipment.

Delivery time depends on the shipping destination, courier availability, product availability and other factors outside our direct control.

03 Shipping Charges

Applicable shipping charges, if any, will be displayed during the shopping or checkout process before the order is completed.

Shipping charges may vary depending on the product, destination, order value, logistics requirements and applicable offers.

04 Delivery Address

Customers are responsible for providing an accurate and complete delivery address and contact information at the time of placing an order.

• Please verify your address before completing checkout.
• Incorrect or incomplete address information may cause delays or failed delivery.
• Additional delivery attempts may depend on the courier partner and destination.

05 Delivery Delays

Although we work to provide a smooth delivery experience, certain delays may occur because of circumstances beyond our reasonable control.

• Weather conditions or natural events.
• Transportation or logistics disruptions.
• Regional restrictions or operational issues.
• Courier delays or delivery network limitations.
• Public holidays or unusually high order volumes.

06 Delivery Attempts

Delivery attempts are generally managed by the applicable courier or logistics partner.

Customers should remain available at the provided delivery address or follow any instructions communicated by the logistics partner.

07 Damaged or Tampered Package

If a package appears visibly damaged, opened or tampered with at the time of delivery, customers should, where reasonably possible, report the issue promptly and contact our customer support team.

Photographs or other relevant information may be requested to help us review the issue.

08 Shipping Updates

Depending on the order and logistics service used, shipping or delivery updates may be communicated through the contact information provided by the customer.

Customers should ensure that their registered mobile number and email address are correct and accessible.